1. Cancellation Requests

Users can request cancellations within a specific period from the date of purchase. The cancellation period will be 15 days.

To initiate a cancellation, users must contact customer support at support@qykzi.com with their order details.

Cancellations are only applicable to in-game purchases and services that have not yet been consumed.

2. Refund Eligibility

Refunds are issued under the following conditions:

• If the service or product purchased is unavailable or there is a technical issue that prevents access.
• If the user has mistakenly purchased a service and requests a refund within the specified cancellation period.
• If there are circumstances beyond the user’s control that prevent usage of the service, as assessed on a case-by-case basis.

Refund requests will not be entertained under the following conditions:

• The user has already consumed the purchased service or played the game beyond a certain point.
• The cancellation request is submitted after the cancellation period has expired.
• The request is due to a change of mind or dissatisfaction with gameplay.

3. Refund Process

Once a cancellation request is approved, refunds will be processed within 10 business days.

The refund will be issued to the original payment method used during the purchase.

4. Exceptions

• Refunds for virtual items or currency will not be issued once the user has accessed or used them in-game.
• Refunds are not available for subscriptions or recurring billing services once the service has been activated.

5. Chargebacks

If a user initiates a chargeback without contacting customer support, the account may be suspended or terminated, and the user may be banned from using the Qykzi Game App.

6. Contact Information

If you need assistance with a cancellation or refund request, please reach out to our customer support team at support@qykzi.com. We are happy to assist you.